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Key Features of Outsourced IT Support

This infographic shows the key features of outsourced information technology. A business can choose to outsource its whole IT department or just certain IT functions and retain others in-house. For instance, it may want to outsource its server and VOIP management to an external vendor but keep all other systems in-house.

Free Assessment

We provide Free Assessment to determine the best for your outsourced IT services. It does not cost you anything. You can use it as a guide to choose the right outsourcing partner for your business.

24/7 Service

In this era where there is a great competition among businesses, it’s vital that you don’t lag behind in terms of technology. You can’t afford any downtime as that will cost you money and clients as well. In order to remain competitive, make sure that your systems are always up and running, protected by 24/7 IT support.

Onsite IT Support

Onsite IT Support is extremely helpful for whoever needs to solve computer related problems on the spot. There are different ways to tackle the problem of malfunctioning of your computer. But your computer will never be compatible with all your needs. No matter what new gadgets are introduced in the market, you will find it very hard to operate them without onsite assistance.

Efficient Ticket System

Troinet provides a smooth and efficient system for managing support tickets. Users enter requests for help via a web interface, and the service assigns them a number which they can use to track the progress of their request. The service also informs users of the approximate time in which their ticket will be finished. Client can choose from variety of ways to contact us: via ticket URL, email, telephone, or by contacting an on-site IT professional directly.

Afterhours IT support​

After work hours is the ideal time for IT support because it is the time when you are actually using the computers at home or in your office. You are most likely to face problems during this time, which makes it important for your business to be available to provide the help needed at anytime during the day. What makes Troinet stand out is the fact that we are available after work hours. Someone who’s only available on their work phone will also mean they will not be available to fix your problem if you need them after office hours. Those times could make the most difference for your business.

One-stop solution​

You can afford to traverse the uncertainties on the road ahead with IT outsourcing. With our extensive experience, we can help you:

  • Create IT strategies that best suit your needs
  • Flexible and cost-effective solutions
  • Outsource partial or full IT department

Tailored for small business​

We know by heart the IT needs of small businesses. We provide IT support that is specially crafted and packaged for your budget and needs. ​Small business IT solutions that work: We help small business owners and individuals run their IT where they want it—at your location.​ We’ve been providing Small Business IT solutions in Metro New York and New Jersey areas since 1998.

Preventive Maintenance

In IT, breakdowns are more likely to be sudden, catastrophic, and very expensive. That’s because IT equipment is so complex, so tightly wired together with other systems, so far from being understood as a whole, and so little debugged after installation.

Increasingly, our information systems are vital to our business processes. When the system goes down, it’s hard to know if it’s because of something trivial or because we’re under attack by an enemy government or because we’ve been hit by some new kind of bug that no one has ever seen before.

Comprehensive IT Expertise

  • Monitoring
  • Technology Management
  • Infrastructure Support Services
  • Help Desk Support
  • Data Protection & Data Backups
  • Business Continuity & Disaster Recovery Plans
  • Server & Desktop Virtualization
  • We are Office 365 Experts. We are a Microsoft Certified Re-seller of Office 365
  • Audits & Assessments
  • Security
  • Strategic Technology Consulting
  • HAAS
  • Hosting / Internet / Cloud Services
  • Procurement Services

Scalability Opportunities

Starting a business may demand scaling up in due time, or an existing business may need to scale down. Worry no more on your IT if we can scale up or scale down for you in no time.

Mitigate the risks of obsolete technologies and mindset

Outsourcing IT allows you to access the experts’ knowledge on the latest security updates and technologies. You also save precious time and money because the decisions they make around technology are informed by the wealth of their previous experience and other clients.

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