Features of IT Network Support

Features of IT Network Support

by Wayne Roye

by Wayne Roye

Outsourced IT Solutions Expert, Computer Engineer | Book a meeting | Get in touch

Features

On the surface, choosing IT network support may seem like a straightforward task.

Simply find the company with a reputation for quality service, which must mean that their prices are a little higher than the rest. But this is not how it works.

Cheap service does not always equal quality service, and vice versa. To make sure you are choosing the best support for your needs and budget, here are some features to look for:

1. Remote and onsite support

Remote support allows the IT consultant to access your computer remotely via an internet connection, while onsite support means the technician will come out to your office location.

This ensures that no matter what the problem is, you will get fast and reliable technical support coverage.

2. Custom network setup

Well-designed network infrastructure is a core strategy of successful businesses. It ensures security, improves response time and overall performance of your enterprise. You’ll want to work with someone who can deploy, maintain and enhance network capabilities as needs change.

Your company is only as good as its ability to communicate and distribute information and data. Success is not a series of random experiments, but a well-planned system geared for business challenges.

3. Qualified Router and Firewall

Well-designed network infrastructure is a core strategy of successful businesses. It ensures security, improves response time and overall performance of your enterprise. You’ll want to work with someone who can deploy, maintain and enhance network capabilities as needs change.

Routers and firewalls are gateways to the internet. A small business with a few computers will be just as vulnerable as the biggest corporation in the world if it does not take security seriously.

4. Comes with a Business Continuity Plan

A business continuity plan is a comprehensive strategy for short-term management of a disaster, and long-term recovery of the organization. Without a good plan, the organization will not be able to recover from a disaster.
It includes:

  • Protecting your facility from threats such as fire, flood, theft, and terrorism
  • Alternate processing site(s) if your primary location becomes unavailable
  • Alternate communications methods if you must relocate your workforce
  • Restoring key functionalities in the event of outage

5. 99.99% Uptime Guarantee

Network infrastructure is critical. If your network goes down, almost nothing else matters. No one will care how good your content is if they can’t access it.

6. Custom Network Infrastructure

We design and implement custom network infrastructure so your business will run smoothly by outsourcing your network IT support.

7. Wave 2 Wireless Solutions

Connect even more devices with access points that can handle over 60 simultaneous connections each, extend your WiFi reach to hard-to-reach areas, achieve a speed of up to 2.5Gbps, and limit guest access without compromising network security

8. Voice Design and Implementation

Make your business run smoothly by outsourcing your help desk support. Provide services such as troubleshooting or technical support to end-users who need assistance.

9. Physical Security Design and Implementation

Make your business run smoothly by outsourcing your help desk support. Provide services such as troubleshooting or technical support to end-users who need assistance.

10. Project Management

Every project needs management. A system, team, or individual who will have an eye on every detail, from origin to fulfillment. Need to connect networks in an office or building? We can get things done and realize your objectives.

We know you’ve already got enough on your plate at work, so we like to keep it simple and allow you to accurately forecast your expenses. So kick back, relax, and let us handle the nagging IT tasks that are irritating you and distracting you from your job duties. Outsource!

11. Faster WiFi

We are committed to providing exceptional customer service through a team of skilled technicians, who are trained at regular intervals to ensure that your company enjoys a steady, secure, and fast WiFi connection. The team is made up of experienced professionals with extensive expertise. From networking, client-side support, to server-side support, we got you covered.

12. Basic IT Training

We provide basic training for your IT staff. This is an important part of our service. Our approach is unique because we offer customized courses so our clients learn how to do their job better with less frustration. You get more value from IT investment. It helps the staff become more effective in their careers.

13. Troubleshooting and Repair

IT troubleshooting is the process of identifying and resolving malfunctions in electrical or mechanical systems. The process is a systematic method of finding the source of the problem, based on known symptoms, previous experience, analysis of returned product, or other sources. 

IT troubleshooting is used for all kinds of technical issues, including computer hardware and software problems, network, server, and “culture” problems. Culture problems include practices, known or unknown to the company, which are contributory to the problem.

At Troinet, we offer responsive, on-site or remote outsourced IT support for small businesses in Greater NYC and New Jersey without breaking the bank. Our certified and experienced engineers can help you get back up to speed quickly and ensure that your system is always working flawlessly, no matter what IT-related problem you have.

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