Hybrid IT Support

Hybrid IT Support

Today’s business environment is increasingly reliant on modern IT: 

  • For remote teams, IT must be able to act quickly to support projects with uninterrupted, timely communication. Efficiency and security are key to meet business targets and exceed expectations. 
  • For growing businesses, it is crucial to adopt an IT system that simplifies server monitoring and management, automates deployments, and streamlines provisioning. 
  • To ensure cybersecurity amidst sophisticated threats, a holistic approach up to the silicon parts is crucial.

Hybrid IT Support gives you the best of both worlds – it safeguards your network while enabling your team to work more efficiently in the hybrid environment. It is your innovative solution to compete in your industry. At Troinet, we can help streamline your business adoption of hybrid cloud set-up. We can help you “get back to normal” and train your employees for the new modern approach.

Hybrid Remote Work

Dr. De Lacy Davis, Executive Director of FSO Union, shares how their organization benefited from Troinet IT support.

Benefits of Hybrid IT Support

Get the Best of Both Worlds

High Quality, Fast, Simplified

High-quality, fast and efficient IT is what you need in order to maintain a competitive edge in today's business environment. Hybrid IT offers simplified IT, seamless scalability, increased efficiency, reduced costs and improved agility. Learn more about HCI or Hyperconverged Infrastructure.

Savings and Flexibility

The flexibility of hybrid IT allows you to focus your internal resources where they are needed most. Non-core functions performed at lower cost, frees up your internal staff, reduces your cost of ownership, and improves your team's productivity through cloud adoption.

No Capital Expenses

Cloud computing requires no upfront capital investments, no hardware to purchase or software to license. Cloud-based backup is available at a lower monthly rate than using traditional solutions. And with no hardware to buy, maintain or replace, there are fewer ongoing costs involved with running a hybrid IT service model.

Ensure Business Continuity

Ensure business continuity and security in the event of outages and cost savings through leveraging the flexibility, scale, and agility of the cloud. Rather than maintaining separate support teams, products, and tools for cloud and on-premises resources, you should aim to deliver a unified support strategy across all your resources – whether they are on-premises or hosted in the cloud.

Access to Expertise

A hybrid IT support model is just that — a combination of in-house and outsourced IT support. Your company has an in-house IT staff, who does everything from maintaining your network to building your servers to installing your new software. But this "in-house" staff isn't alone. They work closely with an outsourced team who handles more specialized tasks such as monitoring your system, troubleshooting issues, or providing security services.

Scale According to Your Needs

Unlike in-house solutions, cloud-based backup allows you to scale your services up or down quickly without expensive capital expenditures. And it offers greater flexibility than an in-house solution, while delivering better control over security and compliance standards than you would have by outsourcing alone.

Decrease your Vulnerability

For example, if one department has a vulnerability on its network it can infect other systems on the same network by way of the internet or other shared resources. If you have an employee who becomes infected with a virus or malware virus through their home computer they bring it to work on their laptop exposing not just their system but yours as well.

The Challenges of Hybrid Environment

Creating a hybrid IT environment is a challenge. 

Communication and Training

Communication and Training
Enabling employees to collaborate as if they were all in one place isn’t easy.

It’s hard for leaders to gauge productivity and if hybrid work is actually a profitable venture.

High costs
When you cobble together your own solutions, it can get both complicated and expensive.

Multiple Portals May Lead to Confusion

As each player brings its own value proposition and fills different gaps, confusion sets in as to which IT functions to prioritize.

Complex Security Requirements

The more varied your ecosystem, the greater your need to manage security complexity. How long would it take you to meet compliance or security operational requirements?

Network Access Issues

In a modern hybrid IT environment, network access is a challenge because business units were conditioned over the years by forces such as regulatory compliance and cybersecurity risks to require increased oversight from IT.


What is a cloud?

We hear the term used in conversations every day. It is a popular discussion in every industry from IT to telecom to consumer goods brands. What does cloud mean for organizations?

Is the cloud right for you?

There are many kinds of cloud computing systems and providers. While it brings advantages, some systems may also not be right for every company. At Troinet, we help you decide what cloud system works for you through expert assessment.

How to prepare your organization

Shifting to the cloud or hybrid IT is not an overnight thing. It takes gradual yet strategic preparation of the entire organization. Cloud consideration includes groundwork, facility and financial preparation.

Work with us For Your Hybrid IT Needs

At Troinet, we’re the only technology company that offers a single platform that will help better support the way your employees need and want to work.

Avoid complexity

Everything is fully-baked, so you won’t need multiple vendors or products.

Zero learning curve

Employees get a single log-in, plus onboarding and administration are simple.

Customized to you

We’ll be able to tailor our platform to the way you want to do business.

Industry experience

Our teams have experience with industries most affected by the pandemic.

Try it Yourself

YOS: A platform that maximizes your capability in hybrid work

Get everything you need, all in one place. With our Your Office Smarter platform, you can create a work environment that allows your employees to be in the office some days, and work in a hybrid manner on other days – all without changing the way you want to do business.

YOS: Simple. Smarter. All in one place.

Plus, you get other functionalities that make it easier to support hybrid work:

HR management: Manage employee training, credentials, comp, and benefits one place.
Centralized administration: Easily manage users, devices, and security in a centralized location.
Built-in analytics: Gain more insight into productivity, costs, and so much more.
Security choice: Easily incorporate Cisco’s proven security products to ensure protection.

Employees get the technology they need to be productive whether they’re at home or In the office:

Private charts: Access to familiar apps from any browser
Files: Secure access to critical documents
Desktop: Access to corporate desktops wherever you are
Phone: Office phone integrated into their device
Email: Access and manage email from anywhere
Conferencing: Schedule, host, and join meetings
Private chats: Collaborate across departments


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Customer Testimonials

What Our Clients Have to Say