Managed IT Support for NYC Businesses Without the Enterprise Price Tag
Operating in New York City’s fast-paced market requires more than just a ‘break-fix’ guy. Troinet delivers enterprise-grade reliability to Manhattan and the boroughs, built on our robust Managed Service Provider (MSP) framework. This gives you the rapid on-site response of a local partner with the strategic resources of a national firm.
- Stop worrying about downtime.
- 24/7 support across the Five Boroughs.
Trusted by New York’s Most Resilient Enterprises for Over 25 Years
Trusted by Clients in NYC
⭐⭐⭐⭐⭐ The response time of the Troinet team is amazing! During the... storm (Isaias), our Eltingville office lost most of its power for several days. Our server connection was initially lost and we were in a panic! Troinet worked quickly to get our server up and running and we were able to use the power we had to connect to our scheduling software.
⭐⭐⭐⭐⭐ I have dealt with Troinet for over 10 years . They can solve any problem presented to them and are always available upon call. I could not give a higher recommendation than an educator’s form of rating. Troinet receives an A+ .
NYC Support, On-Site When You Need Us.
Reliable Outsourced IT Solutions for NYC Firms
We Are Local
We aren’t a faceless call center. We are based in Staten Island (1412 Richmond Road) and can be at your office when remote support isn’t enough.
Microsoft Certified
Led by Wayne Roye, a Microsoft Cloud Architect, we turn your Microsoft 365 subscription into a productivity engine.
Co-Managed IT
Have an internal IT person? We don’t replace them—we support them with advanced security and 24/7 monitoring so they can focus on growth.
Specialized Support for Regulated Industries
Healthcare Providers
- Goal: Seamless workflow, total privacy.
- Tech: Secure EMR integration, medical device support, and 24/7 monitoring for critical systems.
- The Standard: 100% HIPAA & HITECH compliant.
Financial Services
- Goal: Zero downtime, maximum security.
- Tech: Encrypted communication, redundant backups, and secure remote access for high-stakes environments.
- Standard: Support for SEC & FINRA compliance.
High-Compliance Firms
- The Goal: Risk mitigation and audit readiness.
- The Tech: Automated vulnerability scanning, policy management, and advanced threat detection.
- The Standard: Alignment with NIST, CMMC, & GDPR.
Comprehensive IT Services for NYC Businesses
While we are proud of our Staten Island roots, our team actively supports clients in Manhattan, Brooklyn, Queens, and Northern New Jersey.
Managed IT Services
Proactive monitoring, maintenance, and management of your entire IT infrastructure.
Helpdesk Services
24/7 remote and onsite tech support to resolve employee issues instantly.
Cybersecurity Services
Robust ransomware protection, threat detection, and compliance management.
Cloud Management Services
Expert support for Microsoft Azure, AWS, and cloud migration strategies.
IT Alignment
Expert advice on technology investments
Network Support
Optimizing WiFi, firewalls, and server performance for zero downtime.
Business Continuity Services
Disaster recovery (DRaaS) and data backup plans to keep you running during emergencies.
IT Consulting
Guidance on IT infrastructure management
Work from Home Support
Ensuring IT support for remote employees
the Benefits of IT Outsourcing in NYC
Reduce Capex
Stop buying depreciating hardware. Move to OpEx models with cloud solutions.
Streamline
Optimize resources and focus on core goals by outsourcing complex IT tasks.
Build Trust
Convey professional reliability with 24/7 support and zero downtime.
Top Talents
Access diverse technical skills instantly without hiring or training costs.
Proactive IT
Stop issues before they start with proactive maintenance and onsite support.
Go Digital
Integrate tech seamlessly to improve efficiency and drive sustainable growth.
NYC Speed
Instant onsite or remote support from our local team, moving at NYC speed.
Fixed Rates
Control your budget with predictable monthly rates and zero surprises.
Outsourcing IT in NYC has various benefits for your business which touches all aspects of business, including financial, operational, experiential. Here are the top benefits of outsourcing IT:
Critical Protections: Security & Business Continuity
Disaster Recovery and Data Backup (BDR)
Data loss from ransomware or hardware failure can bankrupt a business. We don’t just ‘save files’; we implement a full Business Continuity Plan. Our encrypted, immutable backups ensure that even in a total disaster, your NYC business is back online in minutes, not days.
24/7 Managed Security Operations Center (SOC)
Standard antivirus is no longer enough. Troinet provides an enterprise-grade Security Operations Center (SOC) that hunts threats in real-time. We monitor your network 24/7/365 to detect and neutralize hackers before they breach your systems.
We Don't Just Fix Problems. We Prevent Them.
At Troinet, our goal isn’t just to fix your technology problems—it is to stop them from happening in the first place. With decades of experience, we provide proactive solutions designed to minimize downtime and reduce expensive support costs.
Our team of professionals delivers:
- Network & Infrastructure Support
- System Administration
- Technology Evaluation & Integration
- Data Backup & Recovery Plans
- Disaster Protection Tactics
Real People. Real Experts. Right Here in NYC.
Wayne Roye
Technology is useless if it doesn't help your business grow.
CEO & Strategic Consultant: The Visionary helping NYC businesses bridge the gap between technology and ROI.
Wayne isn’t just a tech expert; he is a business strategist with over 20 years of experience helping companies navigate the complex landscape of security and compliance. As the founder of Troinet, he moves beyond basic “break/fix” IT to provide C-Level strategic planning that drives real growth. A true pillar of the local business community, Wayne is an active member of the Staten Island Chamber of Commerce and a graduate of the prestigious Goldman Sachs 10,000 Small Businesses program.
• Credential: Certified under Maxwell Leadership
• Community: Active Board Member, SI Chamber of Commerce
• Recognition: “40 Under 40” Business Awardee
Michael Marino
Doing it right the first time is the only option.
IT Service Manager: The Client Advocate dedicated to “doing it right the first time.”
Michael believes that IT should be an investment that generates revenue, not just a cost center. As your primary point of contact for service delivery, he combines deep technical expertise with a “business-first” mindset. Whether he is designing a new network infrastructure or overseeing daily support, Michael focuses on the big picture to ensure every solution is scalable and secure. When he isn’t orchestrating complex IT projects, you can find him composing music (he is classically trained!) or walking the NYC boardwalks with his wife and dog.
• Philosophy: “IT is an investment, not a cost.”
• Focus: Customer Experience & Communication
• Education: B.S. in Networking & Communications Management
Our Office Location in Staten Island
Service Areas
Staten Island
- St. George / Tompkinsville
- The Teleport (Bloomfield)
- New Springville / Staten Island Mall Area
- Tottenville / South Shore
- Great Kills
- West New Brighton
- Annadale
- Todt Hill
NYC Boroughs
- Staten Island (Richmond County)
- Brooklyn (Kings County)
- Manhattan (New York County)
- Queens (Queens County)
- The Bronx (Bronx County)
Manhattan Hubs
- Financial District (FiDi)
- Midtown Manhattan
- Chelsea
- SoHo
- Tribeca
- Hudson Yards
- Flatiron District
- Silicon Alley
- Garment District
Regional Areas
- Nassau County
- Westchester County
- Rockland County
