Not all VOIPs are created equal.
In a growing competitive market, it is important to be aware of the features your VOIP provider offers you.
This is mostly true for business customers. Some providers install you with features you don’t need just to extract huge commissions.
We started working with VOIP phone systems in New Jersey and New Your in 1998.
After encountering lots of feedbacks, installations, and repairs, here are some of the things we recommend you to look for when choosing the right VOIP phone system for your business:
Post-sale service is very important and often neglected by customers purchasing VOIP services.
Not surprisingly, most entrepreneurs and office admins are not highly-equipped to properly install or troubleshoot a phone system and customize it, nor would they like to learn. They don’t have time to become specialists at VOIP frameworks– they basically need an EASY-TO-USE framework that works reliably.
That is the reason you need to truly research the POST-SALES SERVICE:
1. CUSTOMIZED INSTALLATION: Who will install my new VOIP system and customize it for my particular situation?
Be aware of your specific needs. Many VOIP sellers will simply send you a phone package and expect you to set it up yourself. They’ll just tell you to just simply “plug it in.” Without doing anything particular for your situation, they’ll hand-over you a 100-page manual you’ll have to go through and a “talk-to-a-support” site that will direct you to a bunch of FAQs which you will need to discover yourself until you find it tedious and disappointing. Finding the perfect solution in the sea of words only happens rarely.
More terrible yet – in the event that you CAN’T fix it, how exactly might they help you? Do they have nearby specialists who will go to your office and set it up? Investigate it? This carries me to the next point…
2. AFTER-SALES HELPLINE: How do I find support if the phone isn’t working?
We all know how frustrating it is to get client support from a major, anonymous, unremarkable corporation.
So we suggest you search for a dependable and nearby VOIP provider who won’t just set up the phone for you and modify it for your particular necessities, but in addition, be there to offer customized help, training, on-phone and on-site service should the need emerges.
VOIP lives in the internet. Hence, it is important to work with a VOIP provider that also functions as an IT firm, similar to Troinet. Since VOIP lives in your computer systems, the network should be evaluated before introducing a VOIP to guarantee it can appropriately deal with the additional bandwidth prerequisites and to guarantee that the firewall and switch are designed to meet security needs. Only an IT firm can do this appropriately.
By doing the appraisal BEFORE you subscribe to VOIP, you can foresee the costs and plan better.
Once more, many VOIP vendors will not do this appraisal (or will not do it appropriately) and afterward will sell you a product package, only to let you spend thousands of dollars that are not necessary at all.