Our team of expert engineers is available around the clock, every day of the week, to ensure that you always have access to the IT assistance you need. With transparent reporting and agreed response and resolution times, you can trust that we’ll provide you with top-notch support that meets your unique needs. Contact us today to learn more about our outsourced IT support services.
Outsourced IT support refers to the practice of outsourcing IT services to a third-party provider.
This provider can be located either domestically or abroad, depending on the needs and budget of the business. 24×7 outsourced IT support takes this one step further by providing around-the-clock support, ensuring that IT issues are resolved as soon as possible, regardless of the time of day or night.
This can be done through various means, such as remote access, phone support, or on-site visits. It is a business strategy where you entrust certain operations to the hands of professionals so you can focus on your core business.
It involves hiring experts to maintain your technology such as:
Cost savings: Enjoy cheaper expenses compared to maintaining an in-house team. Avoid paying overhead costs such as salaries, benefits, and training, and eliminate capital expenditures such as IT equipment maintenance.
Access to expertise: Access a team of experienced professionals with diverse range of skills and experience. They can also provide expert support and advice on specialized areas such as cyber security which may be challenging to find in-house.
Increased efficiency: Devote your time and energy to core competencies while leaving IT support to the experts. Resources are spent more on those that directly meet customer demands.
Improved security: Improved cyber security posture leads to peace of mind. Handling of reliable professionals leads to high uptime and maximized productivity which is essential for those who rely heavily on technology to operate.
Scalability: Scale your services up or down depending on the changing needs of a business. Feel confident during busy seasons knowing that you can meet customer demands without being understaffed. Conversely, when business slows down, you won’t worry about unused equipment or wasted resources.
Break/fix is a type of IT support where the IT team is only called in when there is an issue that needs to be resolved. The cost of this type of support is typically based on an hourly rate, and businesses only pay for the services they use.
This is also called as a reactive basis. Here, the client sends requests as issues arise and the IT provider “reacts” by troubleshooting or giving assistance.
Managed IT Services are a comprehensive IT support solution. Here, the IT team takes care of all aspects of the business’s IT infrastructure, including maintenance, security, and monitoring. The cost of managed IT services is typically based on a monthly fee.
This is also called proactive maintenance where the outsourced IT provider will go through your entire system proactively in order to prevent issues from occurring in the first place.
For example, they may set up regular backups or schedule routine hardware checks. This ensures that you’re always protected against hardware failure or unexpected crashes.
The cost of IT support can vary widely depending on a variety of factors.
Here are some of the key factors that can affect the cost of IT support:
The cost of outsourced IT support will depend on the factors discussed above. Considering them, here are their average costs based on industry averages:
When choosing an IT support provider, it’s important to consider factors such as their experience, reputation, and the services they offer. This can maximize the benefits of outsourced IT support.
To avoid misunderstandings and conflicts, businesses should clearly define expectations and responsibilities in a service level agreement (SLA). This should include performance metrics, response times, escalation procedures, and communication protocols.
Regularly monitoring and measuring the performance of outsourced IT support providers is essential for ensuring that they are meeting the expectations outlined in the SLA. This can be done through tools such as performance dashboards or regular reports.
Maintaining a healthy relationship with outsourced IT support providers requires ongoing effort. This includes regular communication, feedback, and collaboration to identify areas for improvement and implement solutions.
Experience: Troinet has more than 20 years of experience providing IT support services to businesses of all sizes across various industries.
Expertise: Troinet’s team of experts has a diverse range of skills and experience in various areas such as cybersecurity, cloud computing, and network infrastructure.
Customization: Troinet offers customized IT support solutions tailored to the unique needs of each business.
Scalability: Troinet’s services can be scaled up or down depending on the needs of the business, providing flexibility and cost-effectiveness.
Proactive approach: Troinet takes a proactive approach to IT support, identifying and addressing potential issues before they become problems.
Customer service: Troinet’s dedicated customer service team provides support and assistance to businesses around the clock, ensuring that IT issues are resolved quickly and efficiently.
Compliance: Troinet adheres to industry standards and regulations, ensuring that businesses’ data is protected and secure.
The main difference is the location of the IT staff.
These downsides are mitigated by a reputable provider committed to goodwill an excellent work ethic, and high-security tools and practices.
Security concern is one of the primary concerns of businesses when outsourcing IT. Here are ways to address it:
Outsourced IT has become common in healthcare. Companies use it to save costs and resources for clinical activities. Functions like scheduling, billing, and data storage can be outsourced. Outsourcing IT can provide the same clinical functionality as local services but with better performance and innovation. Outsourcing helps to achieve global standards in healthcare with a common standard of quality.