24×7 Outsourced IT Support

Looking for reliable and cost-effective IT support? Look no further than our 24×7 outsourced IT support services. With our flexible and customizable technology support, we can help you achieve your business goals while minimizing your costs.

Our team of expert engineers is available around the clock, every day of the week, to ensure that you always have access to the IT assistance you need. With transparent reporting and agreed response and resolution times, you can trust that we’ll provide you with top-notch support that meets your unique needs. Contact us today to learn more about our outsourced IT support services.

What is 24x7 outsourced IT support?

Outsourced IT support refers to the practice of outsourcing IT services to a third-party provider. This provider can be located either domestically or abroad, depending on the needs and budget of the business. 24×7 outsourced IT support takes this one step further by providing around-the-clock support, ensuring that IT issues are resolved as soon as possible, regardless of the time of day or night. This can be done through various means, such as remote access, phone support, or on-site visits. It is a business strategy where you entrust certain operations to the hands of professionals so you can focus on your core business. 

It involves hiring experts to maintain your technology such as:

  • Network systems
  • Servers
  • VOIP phones
  • Desktops
  • Mobile Devices

Benefits of 24x7 outsourced IT support

Cost savings

  • Access expertise without the full cost of in-house. For SMEs, maintaining an in-house IT department can be prohibitively expensive, with costs such as salaries, benefits, and training. By outsourcing IT support, businesses can access the same level of expertise and support at a fraction of the cost.
  • Eliminate capital expenditures. Spending on ordinary and extraordinary maintenance of IT equipment can unexpectedly blow up your expenses. It will also leads to less attention on maintenance which will make equipment prone to malfunctions. With outsourced IT support, you will avoid the burden of maintenance and the consequential expenses that go along with it.

Access to expertise

Outsourced IT support providers typically have a team of experts with a diverse range of skills and experience. This means that businesses can access a higher level of expertise than they would be able to with an in-house team. Additionally, outsourced IT support providers are often able to provide specialized expertise in areas such as cybersecurity or cloud computing, which may be difficult for businesses to find in-house.

Focus on growing your business

Growing your business requires devoting time and energy. With outsourced IT, you can spend less time and energy on solving technical issues and more time on what you love and do best. Outsourcing helps you avoid matters that cripple your focus. It simplifies your life and enables you to meet customer demands. It can allows you to access high-level skills faster than hiring and training in-house.

Peace of mind

With 24×7 outsourced IT support, businesses can be assured that IT issues will be taken care of by reliable professionals. This will minimize downtime and maximize productivity. A high up time is important for businesses especially those that rely heavily on technology to operate, such as healthcare providers and e-commerce sites.

Flexibility and scalability

Outsourced IT support providers have the ability to scale their services up or down depending on the need of the business. This means that business can feel confident that when busy periods come or when they launch a new product and the demands spike up, they will not be understaffed and will not frustrate their customers. Conversely, when the demand slows down, they won’t worry about unused equipment and wasted resources.

Your one-stop-shop for 24x7 outsourced IT

24x7 Outsourced IT Support Features

  • Complementary vulnerability assessment 
  • Convenient and reliable technology
  • Expertly installed and maintained IT
  • Small business specialization
  • 24/7 helpdesk support
  • Phone and onsite support
  • Monitoring, troubleshooting and management
  • Hardware outsourcing: Desktops, servers, routers
  • Onsite IT support

24x7 Outsourced IT Support Options

  • Flexible IT support hours to meet your needs or 24×7 support option
  • The option to choose specific skill sets or comprehensive end-to-end support.
  • Only outsource specific areas such as:
    • Server support
    • Network monitoring
    • Helpdesk
    • VOIP

Best practices in getting a 24x7 outsourced IT support

To maximize the benefits of 24×7 outsourced IT support while minimizing the challenges, businesses should follow best practices, such as:

Choose the right time and the right partner

The right time is when outsourcing will help a business achieve a cheaper and more efficient work. To determine this, finding the right partner that makes honest assessment is critical. Businesses should evaluate potential providers based on factors such as: 

  • Experience and expertise
  • Location
  • Reputation
  • Expertise
  • Cultural fit
  • Service times

Clearly define expectations and responsibilities

To avoid misunderstandings and conflicts, businesses should clearly define expectations and responsibilities in a service level agreement (SLA). This should include performance metrics, response times, escalation procedures, and communication protocols.

Monitor and measure performance

Regularly monitoring and measuring the performance of outsourced IT support providers is essential for ensuring that they are meeting the expectations outlined in the SLA. This can be done through tools such as performance dashboards or regular reports.

Continuously improve the relationship

Maintaining a healthy relationship with outsourced IT support providers requires ongoing effort. This includes regular communication, feedback, and collaboration to identify areas for improvement and implement solutions.

Why Troinet?

  1. Experience: Troinet has more than 20 years of experience providing IT support services to businesses of all sizes across various industries.

  2. Expertise: Troinet’s team of experts has a diverse range of skills and experience in various areas such as cybersecurity, cloud computing, and network infrastructure.

  3. Customization: Troinet offers customized IT support solutions tailored to the unique needs of each business.

  4. Scalability: Troinet’s services can be scaled up or down depending on the needs of the business, providing flexibility and cost-effectiveness.

  5. Proactive approach: Troinet takes a proactive approach to IT support, identifying and addressing potential issues before they become problems.

  6. Customer service: Troinet’s dedicated customer service team provides support and assistance to businesses around the clock, ensuring that IT issues are resolved quickly and efficiently.

  7. Compliance: Troinet adheres to industry standards and regulations, ensuring that businesses’ data is protected and secure.



What is the difference between 24x7 outsourced IT support and in-house IT support?

The main difference is the location of the IT staff: In-house, the team is employed by the company and they work on-site to provide support for the organization’s technology needs. In outsourced, a third-party company is hired to provide IT support services remotely or hybridly (remote+on-site). This can include support through various means such as phone, email, or remote access to the company’s systems.

24×7 outsourced IT support takes this one step further by providing support around-the-clock, ensuring that IT issues are resolved as soon as possible, regardless of the time of day or night.

What are the types of outsourced IT support?

Outsourced IT support can be broken down into two main categories: maintenance and management. Here’s an overview of each type: 

  1. Maintenance: Can be done either on a reactive or proactive basis. On a reactive basis, you present requests to us for assistance as issues arise. We will then fix or troubleshoot the problem before it becomes too severe. 
  2. Proactive maintenance is where your outsourced IT provider will go through your entire system proactively in order to prevent issues from occurring in the first place. For example, they may set up regular backups or schedule routine hardware checks. This ensures that you’re always protected against hardware failure or unexpected crashes.

What are the pros and cons of outsourced IT support?

The major advantages are: (1) the business frees up its scarce resources and make them available for investment in other areas; (2) saves the company money as they do not need to employ dedicated IT staff, pay huge upfront hardware and software costs. (3) High quality at reasonable prices since the provider focuses on such niche.

Often reported troubles are that external staffing tends to disrupt internal operations due to cultural differences, language barriers and communication issues. Some are worried about security when they hire external IT support services. The location of the off-site employees can make them vulnerable to theft or damage from natural disasters. These cons are mitigated by a reputable provider committed to goodwill and excellent work ethic, and high-security tools and practices.

How can I ensure the security of my data when working with an outsourced IT support provider?

Security concern is one of the primary concerns of businesses when outsourcing IT. Here are ways to address it:

  1. Choose a reputable provider: Make sure the IT company has a proven track record for providing secure services. Check its references, certifications, and compliance with industry standards and regulations.
  2. Establish security expectations in the Service Level Agreement (SLA): Clearly set your expectations and terms in the SLA and make sure it includes provisions on data protection policies, security controls, and incident response procedures.
  3. Encrypt data: Encrypt all sensitive data that is transmitted or stored by the outsourced IT support provider. This includes data in transit over networks and data at rest on servers or storage devices.
  4. Conduct regular security assessments: Ensure that the IT support provider’s systems and processes have regular security assessments to identify and mitigate potential vulnerabilities.
  5. Establish communication protocols: For reporting data breaches, handling threats, and providing updates on the status of security issues, establish specific communication channels.

What are some use case scenarios of outsourced IT?

Outsourced IT has become common in healthcare. Companies use it to save costs and resources for clinical activities. Functions like scheduling, billing, and data storage can be outsourced. Outsourcing IT can provide the same clinical functionality as local services but with better performance and innovation. Outsourcing helps to achieve global standards in healthcare with a common standard of quality.


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