Outsourced IT Support and Services

Outsourced IT Solutions: Integrate better IT strategies that are unique to your own needs, with a combination of high-level enterprise solutions and the flexibility to match the budget and staff availability of smaller companies.

Free assessment and advice
Convenient and reliable technology
Expertly installed and maintained IT
Small business specialization
24-hour helpdesk support
Phone and onsite support
Monitoring, troubleshooting and management
Hardware outsourcing: Desktops, servers, routers

Outsourcing doesn’t only save you time and money—it also gives your business more flexibility and allows you to focus on what you do best: make money.

IT services you can outsource

Server support and management

Managing services can be overwhelming. With our server management and monitoring service, you won’t have to devote staff resources and invest in training. You also get real-time visibility into the performance and availability of your data hosts in addition to physical and virtual web servers.

Network Monitoring & Management

Troubleshooting Network Problems Since 1998. Troinet delivers unified monitoring and management for all IT infrastructure such as network installation, security, monitoring, and repair. We prioritize your hardware assets, then automatically provision enterprise-class services, such as antivirus protection, backup and restore, and issue tracking.

VOIP Phone Support

VOIP Phone Support: We employ only the best VoIP engineers in the country. You will never need to contact your outside Voice/VoIP provider or pay them again for simple issues that we can resolve quickly. We do it all from soup to nuts. Diagnose and resolve issues related to networking and computer setup, enjoy free or cheap international rates, 24/7 technical support services for VB, PBX, SIP, and VOIP Phones to ensure customer satisfaction, and ensure updates are made.

Desktop Support

Give your business the competitive edge with a trusted place to go for technical support. From PCs and notebooks to cloud hosting and more, let us help you and your employees get the most out of your tech with our comprehensive suite of IT services.

Want to focus more on your core business? See all IT services you can outsource.

Key Features

Set your business free with 21st Century IT infrastructure

Free Assessment

We provide Free Assessment to determine the best for your outsourced IT services. It does not cost you anything. You can use it as a guide to choose the right outsourcing partner for your business.

24/7 IT Support

In this era where there is a great competition among businesses, it’s vital that you don’t lag behind in terms of technology. You can’t afford any downtime as that will cost you money and clients as well. In order to remain competitive, make sure that your systems are always up and running, protected by 24/7 IT support.

Onsite

Onsite IT Support is extremely helpful for whoever needs to solve computer related problems on the spot. There are different ways to tackle the problem of malfunctioning of your computer. But your computer will never be compatible with all your needs. No matter what new gadgets are introduced in the market, you will find it very hard to operate them without onsite assistance.

The best way therefore is to have onsite assistance offered by an expert who can tackle all your problems within a short span of time. The cost of having onsite assistance is very reasonable and affordable on different terms. The technician will come on time and work for you for as long as you need until all your computer related problems are solved.

Efficient Ticket System

Troinet provides a smooth and efficient system for managing support tickets. Users enter requests for help via a web interface, and the service assigns them a number which they can use to track the progress of their request. The service also informs users of the approximate time in which their ticket will be finished. Client can choose from variety of ways to contact us: via ticket URL, email, telephone, or by contacting an on-site IT professional directly.

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Benefits of Outsourcing IT Services

Competitive advantage through Information Technology

You should not expect to take care of your IT by yourself, it is a complex system that requires a lot of time and energy. Technical issues that occur when you self-manage your IT can cripple your business, so it’s important to get help from IT support if you have any problems or concerns.

Focus on growing your business

Outsourced IT simplifies your life and lets you focus your energy on growing your business by meeting customer demands. You can scale faster and access high-level skills that will take time if you choose to train in-house.

Avoid expensive equipment

You will more likely save more money through outsourced IT because equipments generally need regular maintenance. Less attention leads to virus attacks or malfunctions which will require more expensive fixes.

Peace of mind

Feel assured that your technology is in the hands of reliable and professionals. As a team, we understand your business goals and partner with you to support your communications, data management, devices, software, and any problems that may arise.

Want to know more? Read about the advantages of outsourcing your IT.

Documentation

Your business in good hands

What is Outsourced IT?

IT Outsourcing is a business strategy where you entrust certain operations to the hands of professionals so you can focus on your core business. It’s about hiring experts to maintain your technology ranging from internet systems, phones, servers, help desk, desktop and device maintenance, and more.

Many business owners compromise the quality of their services by overspreading themselves to so many areas of the business. What they could lose is the focus and deeper touch to the customer.

Yes, many businesses today cannot operate without computers, internet, and other IT stuff, but you don’t need to succumb to the temptation to manage everything on your own. You’ll end up overspending or burning out! As you grow, you need Outsourced IT services to maintain the quality of your business.

When should a company outsource IT?

When is it right to outsource? For most businesses, the answer is pretty clear: when it makes business sense. When your IT can do the work more cheaply and efficiently by someone else, it’s worth looking at outsourcing. But there’s a lot to consider before you make the decision, especially if you’re an employer who needs to make payroll but doesn’t want to fork over money to IT contractors every month. Here are some factors you should take into consideration when deciding whether to outsource.

Used case scenario: Outsourced IT in healthcare

In the healthcare field, outsourced IT has become a norm. Leading companies implement these systems to cut costs and save valuable IT resources to support their clinical activities. Some IT functions, such as scheduling, billing, and data storage, then we can help you make an informed decision about where the money is going and what it can be used for.

The primary benefit of outsourcing IT is getting lower-cost resources to support the same level of clinical functionality as the local service, but with a better performance from an innovation perspective. Organizations have realized that achieving global standards in healthcare requires a common standard of quality outsourced healthcare IT.

Things to consider when choosing an outsourcing partner

Location: A geographically-close IT support company means faster response times, and zero to less transportation costs.
Pricing: Flat Rate or Per Hour
Language: Some companies would consider outsourcing across the globe, but you should consider language for better communication.
Round-the-clock service times
Response Time

Know how to begin or manage your relationship with an Outsourced IT Support provider. We can help you find the right outsourced IT package for your business.

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All Features

Afterhours IT support

After work hours is the ideal time for IT support because it is the time when you are actually using the computers at home or in your office. You are most likely to face problems during this time, which makes it important for your business to be available to provide the help needed at anytime during the day. What makes Troinet stand out is the fact that we are available after work hours. Someone who’s only available on their work phone will also mean they will not be available to fix your problem if you need them after office hours. Those times could make the most difference for your business.

One-stop solution

You can afford to traverse the uncertainties on the road ahead with IT outsourcing. With our extensive experience, we can help you:

Create IT strategies that best suit your needs
Flexible and cost-effective solutions
Outsource partial or full IT department

Tailored for small business

We know by heart the IT needs of small businesses. We provide IT support that is specially crafted and packaged for your budget and needs. Small business IT solutions that work: We help small business owners and individuals run their IT where they want it—at your location. We’ve been providing Small Business IT solutions in Metro New York and New Jersey areas since 1998.

Preventive maintenance

In IT, breakdowns are more likely to be sudden, catastrophic, and very expensive. That’s because IT equipment is so complex, so tightly wired together with other systems, so far from being understood as a whole, and so little debugged after installation.

Increasingly, our information systems are vital to our business processes. When the system goes down, it’s hard to know if it’s because of something trivial or because we’re under attack by an enemy government or because we’ve been hit by some new kind of bug that no one has ever seen before.

Comprehensive IT expertise

Monitoring
Technology Management
Infrastructure Support Services
Help Desk Support
Data Protection & Data Backups
Business Continuity & Disaster Recovery Plans
Server & Desktop Virtualization
We are Office 365 Experts. We are a Microsoft Certified Re-seller of Office 365
Audits & Assessments
Security
Strategic Technology Consulting
HAAS
Hosting / Internet / Cloud Services
Procurement Services

Scalability Opportunities

Starting a business may demand scaling up in due time, or an existing business may need to scale down. Worry no more on your IT if we can scale up or scale down for you in no time.

Mitigate the risks of obsolete technologies and mindset

Outsourcing IT allows you to access the experts’ knowledge on the latest security updates and technologies. You also save precious time and money because the decisions they make around technology are informed by the wealth of their previous experience and other clients.

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About us

Business IT plus Cost-cutting Strategy

Now the world is shifting to digitalization to mitigate challenges, but managing your own IT infrastructure can be time-consuming and costly. But your business doesn’t just need an IT provider, you need a strategic business partner.

We can design and maintain the whole project and take care considerations such as security, compliance, and latest technology. An outsourcing approach is very effective for a business to come by. We don’t just provide IT. We provide business strategy + IT.

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Access Experts 24/7

Access experienced consultants and engineers anytime so you can focus best on your priority and to whom your business depends on - your customers.

Industry-Specific Solutions

Each industry has its own unique needs. We offer the best infrastructure and industry-specific solutions to help you transform your organization.

Culture of Innovation

We constantly re-imagine IT infrastructure as to how it can make a better customer experience while making sure we operate with world-class IT security.

Build a better business with our IT support outsourcing.

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Customer Testimonials

What Our Customers Have to Say

I was lucky enough to work with Troinet on several projects involving the local Chamber of Commerce, where I was a Director. He is straightforward, honest and accurate in his assessments and recommendations. His expertise, not only in technical areas, but also in marketing and sales makes him a valuable asset to any organization.

Wayne MillerFilm, Stage, TV Actor, and Director

We've been working with Troinet for many years now and they've provided us with really exceptional services and support with our technology needs here in school.

Julie GreenDirector in E.L. Haynes Public Charter School

Troinet implemented a cost-effective network that has revamped our computers practice of managing pertinent business documents.

Sandy KruegerCEO, Staten Island Board of Realtors