Change management is the ability to cause the organization to use the new IT system. Efforts will be futile if you have invested in a new IT system, but the people in your organization do not use it.
At Troinet, we ensure the IT system we develop is actually used by users, so your business can realize the value it expects.
Reasons Why the Organization Resists IT Adoption
- If users feel that the new IT system threatens their position, income, or status, they will resist. At Troinet, we work to understand why users resist so we can develop better theories of resistance and implement strategies that help users use the system.
- If users believe that the new system is complicated to use, they are less likely to adopt it. However, if the benefits outweigh the costs or users feel it will help them become more productive, they will adopt. This is often called the Demand-driven model.
- If users lack knowledge of the new IT system, this knowledge barrier will prevent them from using it. Removing the knowledge barriers helps diffuse innovation.
How to Effectively Implement IT Change
- Ensure that the business owns the vision
- Win the support of the top management
- Create an environment where users will experience peer support
- External resources are efficiently used
- Training and change management support from the provider
However, not all changes should be done in the same way. It is essential to determine what kind of change strategy one should adopt- evolutionary change or revolutionary change. Here are different approaches to change:
- Evolutionary Change aligns with the client’s values, structures, skills, and incentive systems.
- Revolutionary Change seeks to transform a business’s culture, values, fundamental structures, norms, and work practices.
- Project Approach: This kind of change is implemented on a one-time, non-routine basis with a beginning and a definite end. Here, a complex, unique, and well-defined product or service is designed to meet a specific result.
- Learning Approach: The business is continually seeking to learn and implement better ways to deliver its services. Here, the approach highly involves a continuous feedback loop, including undoing certain activities.
At Troinet, our goal is to evaluate the fit and risks of IT solutions, ensure that your IT investment aligns with your goals and strategies, and design governance mechanisms to realize the value of your investment.
We also design change management strategies to ensure your organization actually uses the IT system.
