VOIP Phone Service NYC

Communicate with customers seamlessly, call and message international numbers or staff, and reduce your phone bills. Connect everything from a phone system to employee devices with one account, at one price.

Stay competitive with better answering service
Ease communication among team members
Increase profitability. Save serious cash.
Stay efficient in flexible work arrangements
Encryption software and hardware to ensure complete privacy and security

Inclusions

Outsourced Phone Support
VOIP Installation and Support
Phone Design and Installation
Voice Mail
Phone Support for Healthcare
IPBX 3com Phone Systems
Phone for Small & Medium Businesses

Benefits

The future of communications.

Voice communication services have gained popularity among businesses and customers. Call sending, listening and response are among the most important applications that a person uses every day. In addition, this technology can be beneficial in many business fields since it enables small companies with very limited budgets to communicate with large groups of people very effectively.

Huge Savings

Reduces maintenance expenses because there is no complex infrastructure that requires heavy maintenance. Your phone bills will also be less costly. Saves time because it’s easier to use, and troubleshoot.

Reduce inefficiencies

Because VoIP is hosted over the Internet, employees can place and receive calls from anywhere, any time on any mobile device with internet access.

Use in any device

Broader access allows employees to keep in touch with any mobile device and allows them to share documents and data. The mobile device becomes the office phone. Any mobile device with an Internet connection will connect anyone to the team.

Want to know more? Read about 10 Benefits of VOIP Phones

Dr. De Lacy Davis, Executive Director of FSO Union, shares how their organization benefited from Troinet IT support.

Key VOIP Features

Breathe freedom to your landline.

International calling

VOIP phones make international calling easier than ever without leaving home. With competitive plans, you can save big during your calls to customers or partners overseas. There are also free calling apps for your mobile device. With it, you can make free international calls from your mobile device to any phone from over 60 countries around the world! Contact us today’s for best VOIP providers, free assessments or trials.

Voicemail to Email

Voicemail to Email centralizes all of your voicemail messages in one place and gives you the option to forward them through email. From anywhere you have internet access, you can now listen to, forward, and erase voicemail messages with a click of the mouse.

Free calls

Free unlimited calls worldwide, low-cost calls to mobiles and landlines, and a free app that automatically updates for iOS and Android phones. Say goodbye to expensive phone bills and set up and say hello to crystal clear calls with absolutely no contracts or hidden fees. Our system can seamlessly bridge your home phone and cell phone – as soon as you install the app into your device with internet connection, it automatically syncs up with all of your existing contacts and starts making free unlimited domestic and international long distance calls‎.

Ready to get started? Contact us

Ebook: Drive revenue with VOIP

Improved Communication leads to Increased Productivity and Profitability

Documentation

Getting Started

What is VOIP?

Voice over Internet Protocol or VOIP is a means of communicating over the Internet using one or more phone lines or the Internet. It consists of relaying audio or video information directly to another party without using the traditional architecture of a traditional phone company. It uses the internet to allow people to speak directly to other people using telephones or radio communications. VoIP providers typically provide real-time communications services within companies or organizations.

How VoIP Phones Could Transform Your Business

Imagine answering a call that comes into the office without actually sitting in the office. If you are out to lunch, sitting at home, or working from a hotel room in another state, you can still work as if you are sitting in your office.

This is possible with VoIP. VoIP, or Voice over Internet Protocol, allows you to answer calls with your smart phone, laptop or mobile device. If your company still relies on the ancient phone services, it is missing the benefits of VoIP, and it is costing you. We investigated the three most talked about benefits of VoIP.

Learn six more ways.

Questions to Ask Before Signing Contract

Critical Questions Before Signing VOIP Contract

Before signing for a VOIP commitment, here are critical questions you need to ask your VOIP provider. At Troinet, we conduct a quality Technology Needs

Most Important VOIP Features to Look For

Not all VOIPs are created equal. In a growing competitive market, it is important to be aware of the features your VOIP provider offers you.

The Ultimate Guide to VOIP for Small Businesses

Caution! Before you purchase a new VOIP System for your business, read this. This guide will help you avoid getting trapped in an unsatisfactory contract.

About Troinet's Service

Our mission is to provide phone and VOIP support for our clients. We have been providing phone support for businesses in New York and New Jersey for more than 15 years.

VoIP_Transform

EBook: How VOIP will transform your business

All Features

Transfer calls from one phone to another

Call Transfer allows users to transfer a call from one phone to another. The caller will hear ringing until the secondary phone is answered. This feature allows your team to transfer a call to a secondary phone, thereby giving them more control over their call handling. For example, the user may be talking on a phone in one room but wants to continue the conversation on a phone in another room or to another person. With Call Transfer, they can transfer the call from that room into the other room and continue the conversation on the new phone.

Use any device to make calls

Traditional phones are limited in their capabilities because they usually tie you to a specific telephone carrier and device. Troinet’s VOIP is a solution for this problem. You can use any device with a Bluetooth or wired headset to easily manage your landline and wireless phones from any computer or mobile device.

Reasonable rates

VOIP is a competitive data service that rivals traditional phone rates. VOIP has incorporated a technology which allows it to dynamically change rates without impacting existing customers or increasing costs for new customers. PBX phones allow businesses and individuals alike to place calls over data and text message services with a fraction of the cellular data cost. Voip also allows customers to send free texts to contacts anywhere in the world as well as receive free international calls from regular phone numbers with just a few clicks.

Switch Between WiFi And Cellular

Cellular and WiFi are two different technologies. While both can be used for voice communication, they’re not equivalent. While cellular networks provide services over wide areas, they’re slower and less reliable than WiFi. With VOIP, you get business calls either via your desktop connected to WiFi, or via mobile while you’re on the go.

Call recording

You can save yourself hundreds of hours of time if you know how to use the recording function in VOIP. With this feature, you can record your own voice mail message and save it as a text format, ring tone, or even as an audio file in your voicemail box. You can then select one of the various options to customise how the recording will be delivered.

Multi-device usage

Because of the nature of the VOIP network, it’s important to be able to listen to calls on your mobile devices even when your primary device (computer/laptop) is not connected. This is one area where traditional business phones cannot achieve. With VOIP, you can make and receive calls while using your CRM, desktop apps, and other high-performing computer functions.

Virtual Extensions for receptionists, agents etc.

Your VOIP receptionists are the first set of people your customers talk to. They are trained to take calls, gather basic information, do some basic fixing, and understand the customer. They ensure customers aren’t disconnected and are directed to the right person or department. While not mandatory, having a good turn-around time on your calls is best for your business if you want your calls to be remembered. VOIP receptionists work by taking calls from clients and returning calls from those clients when what they need is already available. We have a ready list of the best VoIP receptionists around so that whenever you need them, they’re available.

HD Voice

You can easily understand what each other is saying and what’s going on around you using the HD voice functionality that comes with Troinet VOIP. Voice communication on the internet has been growingly popular because of its clarity, speed, real-time responses, and ubiquitous availability. It’s clear that expectations for an HD voice quality from business phones will grow.

Customer Testimonials

What Our Clients Have to Say

The response time of the Troinet team is amazing! During the most recent storm (Isaias), our Eltingville office lost most of its power for several days. Our server connection was initially lost and we were in a panic! Troinet worked quickly to get our server up and running and we were able to use the power we had to connect to our scheduling software. This permitted us to contact our patients and alert them of our situation and reschedule their appointments. Troinet sets the standard in efficient, responsive and professional customer sevice!

Richmond DentalDentist in New York City

I have dealt with Troinet for over 10 years. They can solve any problem presented to them and are always available upon call. I could not give a higher recommendation than an educator’s form of rating. Troinet receives an A+ .

J. Anthony FoderaSt. Peters Boys HS

The team has been quite helpful during the COVID-19 Lockdown. They have allowed the process of working from home seamless.

Leonie WardLenox Road Baptist Church

I was lucky enough to work with Troinet on several projects involving the local Chamber of Commerce, where I was a Director. He is straightforward, honest and accurate in his assessments and recommendations. His expertise, not only in technical areas, but also in marketing and sales makes him a valuable asset to any organization.

Wayne MillerFilm, Stage, TV Actor, and Director

Wayne is a childhood friend whose had a passion for technology. This passion and knowledge is the foundation of his company. I've consulted with Troi.net on several different projects. Their level of expertise and professionalism was beyond what was expected. I would definitely recommend Wayne and his company for anyone looking for Systems/Networking Integration expertise.

Eric AmersonLead Development Manager at TIAA-CREF

I've thoroughly enjoyed working with Wayne. He is a great communicator and presenter, and he has helped Libraesva grow it's footprint in the greater New York area. We teamed up almost 1 year ago when there were local school districts in need of our solutions. He made sure those deals progressed and closed smoothly. Since then, he and his team orchestrated marketing campaigns to grow our mutual business and develop new leads. Troinet has been a great partner for us and our clients, and I believe we will continue to have great success together in the long-term.

Chris PelusoHead of Sales in North America, Libraesva

We've been working with Troinet for many years now and they've provided us with really exceptional services and support with our technology needs here in school.

Julie GreenDirector in E.L. Haynes Public Charter School

Troinet implemented a cost-effective network that has revamped our computers practice of managing pertinent business documents.

Sandy KruegerCEO, Staten Island Board of Realtors

We've worked with Troinet for 5 years and in that time we have switched buildings several times and we just got our brand new network here in town and well be beginning another building next year and Troinet helped us with all these transitions seamlessly.

Bethany MolitorOperations Manager, EL Haynes Public Charter School

Wayne is a strong business leader and mentor. He is thoughtful and innovative in his thinking. I learned a lot about business, technology and people in my time working with Wayne. I'm often amazed at his ability to see the trends long before they come to fruition, for example, Wayne was discussing work from anywhere 7 years ago, when that was still taboo in many lines of business. The lessons learned while working with Wayne have helped me become a successful professional. He cares about his clients and his business and always works towards delivering the right solution to solve the problem.

Justin ShadeClient Technology Manager

TroiNet has always been about quality and fast responsiveness, I have always appreciated Wayne and the team for that. The aim is to provide the customer the best resources they need while keeping the overhead cost down. Definitely a good value for any small organization struggling with technology support operations.

Angel RiveraSenior Manager at WW

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Tagged Major IT Service VoIP

VOIP and Phone Support