Server Support: Management and Monitoring
Your network is a critical component of your business. A glitch to your data or an issue with connectivity can affect your customer experience, revenue, and even your reputation. Ensure uptime, consider upgrades, or find solutions with our network support and monitoring.
Deliver new features
Our cloud-based server management and monitoring technology allow us to adapt your hardware configurations and deliver new features without ever having to touch your actual servers.
Minimize expenses and change-management
Server outsourcing is an expandable solution that saves you equipment CapEx cost, simplified procurement, and implementation, minimized disruption to your existing operational procedures, and real-time hardware and software performance monitoring to cater to your business growth.
Network Monitoring & Management
Have you ever wondered how your entire office network is operating? What applications and systems are using the bandwidth? What devices aren’t up to date and need to be upgraded?
Proactively protect your network from cyber attacks, and proactively rescue your business if problems occur.
Troinet provides a complete Network Monitoring & Management solution that provides real-time cloud-based visibility for your entire network – from switches, routers, servers to VoIP phones and printers. With ongoing innovations, you can take advantage of the latest developments in network automation, cloud computing, and big data.
Network Technicians at your service
The goal of a network technician is to design, install, operate, and maintain an organization’s local area network (LAN). We provide you with technicians that fill a vital role in safeguarding the integrity of your company’s network and data. They work to ensure complete and prompt repair of any adverse deficiencies by identifying problems related to network hardware, scripts, user account details, and configuration settings. We ensure technicians have exceptional communication skills and an understanding of computer networks, to be able to make informed decisions about the right course of action.
Network support features
- 24/7 Uptime Monitoring
- Disk Monitoring
- Memory Monitoring
- CPU Temperature Monitoring
- Webroot Antivirus Protection
- Software Updates
- Disk Health Monitoring
- Network Health Monitoring
We support Cisco routers, firewalls, VOIP phones, Meraki; Virtual Machines; Microsoft .NET framework support
Network Troubleshooting and Repair
Network repair is a type of emergency maintenance that can help make your network function better, prevent irreparable damage, increase customer satisfaction, and stay competitive in the marketplace.
Our teams of licensed and highly-trained technicians are on call 24 hours a day, 365 days a year to fix your network issues. Count on us for expert support around the clock.
Network Monitoring & Management prepares you to handle network security issues that could disrupt your organization’s ability to work. Even if your business isn’t experiencing such issues currently, it puts your network on a stronger footing against future threats. No matter how your system is set up, if you’re not working with the best tools and information you can get, you’ve got to do better.
VOIP Phone Support
VoIP is the new norm in the B2B world. When businesses use the latest VOIP services, they’re taking full advantage of innovative communications technology.
Give your clients the confidence that they can always rely on speedy, accurate, and personal phone support to help you with your order or accessory needs.
If you want to set up a phone support mechanism, we’re here for you. We can provide expert staff who can help your clients with any questions or issues that may arise related to your offerings.
- Eliminates tedious requirements-gathering
- Answer customers questions quickly
- Make effective use of your time
Your tech team spend a lot of time manually answering tech questions from your team members. It’s a long process and techs have a limited amount of time to deal with tech issues every day.
The IT Help Desk is designed for users who work remotely or have no formal IT support setup. By acting as a centralized distribution point for issue tracking, communications, and data sharing, the IT Help Desk allows employees to resolve routine problems quickly and easily. As well as providing an online view of all service requests, the Help Desk software offers instant messaging, chat support, inter-team collaboration, file sharing capabilities, time tracking, reporting facilities, and more.
- Help Desk Call
- Office 365 Issues
- Printing Issues
- Antivirus Issues
- Slow Computer Problems
- PC Tune-Ups
- Blue Screens
- Any PC problem you can think of. We’ll fix it.
Designed to be strong and support the needs of customers, Desktop Support provides technical support, security updates, enhancements, and upgrades for your desktops across the life of that computer.
Technicians provide personalized hardware and software support for corporate users, as well as Home Office environments. They work to troubleshoot and resolve problems, and instruct on the operation and use of desktop PCs and devices.
Healthcare IT Support
You can outsource the IT needs of your healthcare services to us that are aimed to enhance operations, communications, security, and compliance.
THINGS TO CONSIDER FOR OUTSOURED IT PROVIDERS
There are important factors to look for when a business considers an IT Support provider. Finding the right managed service provider (MSP) for outsourced IT is one of the most important tasks for a business to do. These are several things to ask and consider, and all should be a priority to keep your business safe and secure.
- Location: A geographically-close IT support company means faster response times, and zero to less transportation costs.
- Pricing: Flat Rate or Per Hour
- Language: Some companies would consider outsourcing across the globe, but you should consider language for a better communication.
- Round-the-clock service times
- Response Time
Know how to begin or manage your relationship with an Outsourced IT Support provider. Look for someone that can help you form and identify your goals. A good outsourced IT provider builds your IT outsourcing strategy around your goals. Here’s a helpful guide from CCS.